FAQ

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Can I pay through Invoicing?

Yes, we offer Invoicing for accounts paying over USD $500 per month.

Is there a minimum number of users?

Yes, our Team Accounts start at 5 users. If you have a unique situation with a smaller team, please contact us and we can explore options.

How do I add users?

During onboarding when we train new teams on Framer X, we typically see other designers at the company wanting access. If you underestimated your license needs, you can always reach out to your dedicated Account Manager and they will help you add more users quickly and easily.

Why is there a 12 month term?

We take our team partnerships very seriously, and it's our commitment to make every team that's hoping to adopt Framer X into their workflow a success. To ensure this we invest significant human resources in the form of tailored training sessions, priority troubleshooting and support, and always share best practices on how to get the most out of Framer as a team. In order to provide this level of service and continue to develop the tool that will supercharge your workflow, we require a 12 month commitment. We have a 95%+ Team renewal rate that reflects our customers feelings towards this partnership approach.

What does onboarding and training really mean?

Depending on your team size, we have a few different playbooks for how to best onboard teams and get your designers ramped up on Framer X. To ensure that it's valuable for everyone, the training plan is always tailored to the experience level of the team as well as any particular areas of focus (e.g. designing with real data, advanced prototyping).

Do you offer trials?

Please get in touch with your main contact at Framer, or contact our sales team at sales@framer.com to discuss if a trial would make sense.

Can I use Framer X behind a proxy?

Yes, but to be able to use the Store you'll need to set up proxying support for Yarn. To do this, obtain the proxy details from your system administrator (proxy host, proxy port and (optionally) the SSL certificate used by the proxy server).

To configure Yarn with proxy support, run the following commands in your terminal (replace http://127.0.0.1:8888 with your proxy host/port):

yarn config set proxy http://127.0.0.1:8888
yarn config set https-proxy http://127.0.0.1:8888

If you don't have Yarn installed, you can also manually configure Yarn by creating the Yarn configuration file manually (~/.yarnrc in the users Home directory), and add the following configuration (again, replacing http://127.0.0.1:8888 with your proxy host/port):

~/.yarnrc
proxy "http://127.0.0.1:8888"
https-proxy "http://127.0.0.1:8888"

You can now test your proxy settings by opening Framer X, going to the components panel and installing the Framer Example Kit.

Some proxies use a custom SSL certificate. If this is the case, you will run in to issues like An unexpected error occurred: "https://registry.framer.com/@framer%6fframer.examples: self signed certificate in certificate chain".

There are 2 options to resolve this: 1. Provide the SSL certificate to Yarn (recommended) 2. Disable `strict-ssl` checking if you can't obtain the certificate from your system administrator

To setup the SSL certificate in Yarn, make sure you write down the path where Yarn can find the PEM-encoded certificate (for example: `/var/lib/proxy.pem`) and run the following command:

yarn config set cafile /var/lib/proxy.pem

If you don't have Yarn installed, you can also manually configure Yarn by editing the Yarn configuration file (~/.yarnrc):

~/.yarnrc
cafile "/var/lib/proxy.pem"

If you don't have the SSL certificate, you can disable strict-ssl checking. You can do this by running the following command:

yarn config set strict-ssl false

Or by modifying the Yarn configuration file (~/.yarnrc):

~/.yarnrc
strict-ssl false

You can now test your proxy settings by opening Framer X, going to the components panel and installing the Framer Example Kit.